- Posted by bwf
- On October 15, 2013
- 0 Comments
Some thoughts on the acquisition of (MT) Media Temple by GoDaddy by our CEO Stephen K.
Well that was an interesting 120 minutes. It’s now 7.10pm here in Belfast and I find myself back in the office having been sitting in traffic seeing Twitter going crazy and my poor iPhone battery dropping 1% per minute trying to keep up! It was quicker to drive back to the office in Rush Hour than drive home! Something big must have happened to make me miss my dinner..
I have always personally looked up to (MT) Media Temple and in the past I secretly wished I owned a Media Temple t-shirt if truth be told – I’m sure many people would be offering to send me theirs right now as (MT) suffer a huge social media backlash. The volume of tweets is tremendous just now. If you use Tweetdeck like I do add a search column for ‘mediatemple’ and try to keep up – it’s worse than trying to follow xFactor on a Saturday night in the UK!
Why did I look up to (MT) Media Temple. Their Twitter support team rocked and we aspire to someday offer as comprehensive support via Social Channels as we currently do via our live chat and our helpdesk. Our social media support is great but (MT)s was out of this world and this has made us more determined to improve daily. Our amazing focus on customer service, helping clients and offering our clients awesome support is what I truly believes makes us a lot like (MT) Media Temple.
Of course (MT) Media Temple are at pains to stress that nothing has changed and I guess only time will tell how true that is. I have zero personal experience of GoDaddy apart from one client who took days to have them help him change a UK domain Tag. Therefore it would be unfair to make any comment about the reputation of GoDaddy based on my one experience of their support team; where it is likely the support rep was USA based; and simply did not understand the way the UK domain registry worked.
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