BigWetFish Team

Stephen Graduated from QUB with a degree in Computer Science and has over 15 years experience working with web servers. Stephen manages the day to day operations of the business and is always available to advise clients on the best hosting solution for their needs.

Mark joined us after graduating from Northern Regional College with a Level 4 IT qualification. The ‘office clown’ who is always smiling, Mark knows when to be serious and has an excellent way with clients who need our support.

Matthew graduated from Belfast Met with a degree in Computer Games Design. He’s the backbone of our support team having worked for us for 8 years and he has a particular empathy with less technical clients who need a little additional support.

Tony joined the team in 2018 and is an excellent technician. He has a particular flair for customer service and he will always be on the ball when the helpdesk is busy ensuring clients who need priority are given just that.

Ben Studied Computer Science at Ulster University and is our Senior System Administrator. A Linux guru there is very little Ben is not able to solve and Ben will be on hand to advise on any complex set-ups you may need.

Scott joined the team in 2017 and is an excellent all rounder when it comes to support. He has a friendly way with clients and will stick at a task until the client’s issue is resolved. Always one of the first to join a live chat, Scott has a particular skill in thinking on his feet as he deals with multiple concurrent client issues.

Craig joined us after lockdown. Craig is quickly developing his skillset as he learns new things every day and can handle a shift competently and independently now. He brings his amazing dog Rufus into the office.

Dan joined the team in 2016 and after taking a change of direction in 2022 he's back working in his old role since early 2023. His creative flair and care for our clients makes him an invaluable member of the team.

Chris keeps the numbers in check as our Account and Admin assistant, looking after day-to-day finances and helping everything run smoothly behind the scenes. He also assists with general admin tasks across the business, keeping things organised and making sure the team has what it needs.

Our newest member of the support team, Darren has joined us as a Support Technician and is quickly developing their skills across our hosting platform. Always keen to learn and get stuck into a problem, Darren is gaining experience dealing with everything from the simple questions to the more unusual issues that find their way onto the helpdesk.

Rufus comes to work and works the same shifts as Craig and does tend to sleep for at least 50% of his contracted hours but when he is awake he’s the best trained dog who brightens up even the busiest and most stressful day in the office.